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In the meantime, if you need travel insurance

Please visit Direct Travel Insurance for your insurance quote.

If you are an existing policy holder and have a query about
your policy, please contact us on:
Telephone: 0845 677 0097
Fax: 0845 313 2386
Email: enquiries@direct-homeinsurance.co.uk

If you need to make a claim, please contact your insurance


company on the number listed below.

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How to make a claim?

To make a claim under your home insurance policy, please contact your insurance company directly on the appropriate number listed below.

Insurer Claim Line 24 Hours Domestic Emergency Helpline1
Allianz Insurance plc 08450 731114 Yes 08450 731114
Axa 0870 5561161 Yes 0870 9023812
Brit 0800 5876713 Yes 0800 5876713
Congregational & General 01274 700700 No2 07071 880946
Fortis 08701 222021 Yes 08709 085200
Prestige 08450 777 666 Yes 08450 777 666
Towergate 01202 634184 No4 0800 0320132
  1. The Domestic Emergency Helpline is a free service for policyholders to put you in touch with a reliable local tradesman. It does not cover the cost of the work - please refer to our Home Emergency Service for this type of cover.
  2. Congregational and General opening hours are 9am-5pm Mon-Fri, out of these hours please phone 07071 880946.
  3. Towergate opening hours are 9am-5:30pm Mon-Fri, out of these hours please phone 0800 0320132.
Provider Claim Line 24 Hours
HomeCALL Legal Protection 0800 681 1893 Yes
Home Emergency Service 0870 607 6502 Yes

Please consult the relevant home insurance policy documents for full details.

Please note Other than for emergencies, you should refrain from purchasing replacements or authorising repairs without prior approval. In the event of an emergency you may wish to contact the relevant emergency helpline for advice.

Direct Insurance, Direct Home Insurance and Direct Car Insurance are underwritten by AIG Europe Limited which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority (FRN number 202628). This information can be checked by visiting the FS Register (www.fsa.gov.uk/register/home.do). AIG Europe Limited is a member of the Association of British Insurers. AIG Europe Limited. Registered in England and Wales. Company number: 01486260. Registered Office: The AIG Building, 58 Fenchurch Street, London EC3M 4AB, United Kingdom.

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