Contact us
You can contact Direct Home Insurance using the information below:
Address
Direct Insurance
Prospect House
Gordon Banks Drive
Trentham Lakes North
Stoke-on-Trent
ST4 4TW
Telephone
Customer Services - 0845 677 0097
For any queries about your policy, please call our Customer Services Department.
Lines are open 8:00am-8:00pm Monday to Friday, 9:00am-4:00pm on Saturdays
and 10:00am-4:00pm on Sundays.
Renewals - 0800 988 3149
If you have already received a renewal invitation from us and wish to renew, please
call our Renewals Department.
Lines are open 8:00am-8:00pm Monday to Friday, 9:00am-4:00pm on Saturdays
and 10:00am-4:00pm on Sundays.
Sales - 0800 840 8394
To see if you could find cheaper home insurance, please call our Sales Department.
Lines are open 8:00am-9:00pm Monday to Thursday, 8:00am-8:00pm Friday, 9:00am-4:00pm
on Saturdays and 10:00am-4:00pm on Sundays.
Claims -
Lines are open 8:00am-8:00pm Monday to Friday, 9:00am-4:00pm on Saturdays
and 10:00am-4:00pm on Sundays.
Fax - 0845 313 2386
We will endeavour to respond to your e-mail enquiries within 2 working days.
Help with your Application
We have compiled a series of answers to some frequently asked questions, in order
to help you select and purchase a policy with us.
Further information