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How to make a claim?

To make a claim under your home insurance policy, please contact your insurance company directly on the appropriate number listed below.

Insurer	Claim Line	24 Hours	Domestic Emergency Helpline1
Allianz Insurance plc	08450 731114	Yes	08450 731114
Axa	0870 5561161	Yes	0870 9023812
Brit	0800 5876713	Yes	0800 5876713
Congregational & General	01274 700700	No2	07071 880946
Fortis	08701 222021	Yes	08709 085200
Prestige	08450 777 666	Yes	08450 777 666
Towergate	01202 634184	No4	0800 0320132

1. The Domestic Emergency Helpline is a free service for policyholders to put you in touch with a reliable local tradesman. It does not cover the cost of the work - please refer to our Home Emergency Service for this type of cover.
2. Congregational and General opening hours are 9am-5pm Mon-Fri, out of these hours please phone 07071 880946.
3. Towergate opening hours are 9am-5:30pm Mon-Fri, out of these hours please phone 0800 0320132.

Provider	Claim Line	24 Hours
HomeCALL Legal Protection	0800 681 1893	Yes
Home Emergency Service	0870 607 6502	Yes

Please consult the relevant home insurance policy documents for full details.

Please note Other than for emergencies, you should refrain from purchasing replacements or authorising repairs without prior approval. In the event of an emergency you may wish to contact the relevant emergency helpline for advice.